Compliments and Concerns

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and community care access corporations (CCACs).

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and community care access corporations (CCACs).

CCAC Information

Contact the South East Community Care Access Centre with Feedback, Complaints, and Appeals.           

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.           

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/Municipal Freedom of Information and Protection of Privacy Act - click here

One of the core values that guides our work across the South East LHIN is listening to feedback from our communities. The South East LHIN Compliments and Concerns process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The South East LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected

To view the South East LHIN Compliments and Concerns Process, please click HERE

Provincial (Pan-LHIN) Guiding Principles for Complaints Management

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, the South East Local Health Integration Network and its staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act.  If we do need to collect your personal information, we will require your written consent.

Please provide your consent by completing one of the following consent forms:
If you have any questions about this collection and use of personal information or the consent forms, please contact:

Caitlin den Boer, Communications Lead
South East Local Health Integration Network
1-866-831-5446 or 613-967-0196 Ext. 2240
Caitlin.denboer@lhins.on.ca

If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact the South East LHIN directly for further instructions.

If you wish to contact the South East LHIN to file a compliment or concern, there are several ways of doing so:

  • Phone:   613-967-0196 Ext. 2229 or 1-866-831-5446
  • Email: Southeast.communications@lhins.on.ca
    • When filing a complaint by email, please ensure you address the following questions:
      • What is the name of the health care organization your concern involves?
      • What is your concern?
      • Who did you speak to at the health care organization? What did they say?
      • What would resolution of this complaint look like to you?
    • Please also provide:
      • Your name
      • City/town
      • Phone number
      • Your permission for the South East LHIN to contact you regarding the specific concern.
      • Your understanding that the information you provided may be used by the South East LHIN to address your specific concern.
  • Fax: 613-967-1341 Attn. Communications
  • In person at our office:

71 Adam Street
Belleville, Ontario
Canada K8N 5K3

Note: The South East LHIN is not a health custodian under the Personal Health Information Protection Act, 2004.