Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. 

The South East Local Health Integration Network (LHIN) is required to meet the requirements of accessibility standards established by the AODA. This policy applies to all LHIN staff, volunteers and similar parties who deal with the public. 

Policies and Procedures

Multi Year Accessibility Plan

The multi-year plan outlines the South East LHIN's strategy to prevent and remove barriers to address the current and future requirements of the AODA. To read more, view the South East LHIN Multi Year Accessibility Plan document.

Annual Status Report

Feedback Process

Feedback is welcomed as it encourages continuous service improvements. Feedback from a member of the public about the delivery of goods and services to persons with disabilities may be given by telephone, in writing, in electronic format or through other methods. Visit our Contact Us page to determine the best method for you to provide feedback.

Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, the South East LHIN will work with the individual to determine options in order to provide the document or the information contained in the document in a format that takes the person’s disability into account. To access the alternative document form, please click here.


Looking for an accessible document?

The South East LHIN will endeavour to provide communications materials in a format that considers the person’s disability.

Feedback on our materials and service is welcomed, and it also encourages continuous service improvements.

To provide feedback or request a document in an alternate format, please email